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Frequently Asked Questions

What is your returns policy?

You are welcome to return your socks unused and still in new condition within 28 days of your delivery. Unfortunately postage can not be refunded and returns must be at your own expense. Please contact us should you wish to return any item.

What is your delivery policy?

We use Royal Mail 48hr service

I haven't received my item and my feet don't look splendid, what shall I do?

If the item hasn't arrived within 2 weeks of postage please contact us so we can help track the item.

Can I amend an order once made?

WIth regret, it is unlikely that we will be able to cancel an order in progress as our speedy staff are likely to have already posted.

Do you do any voucher codes?

Yes from time to time we may have a promotion. We also sell multi packs at a discount.

Can we find you on the high street?

Currently you can only buy through ourselves or via authorised resellers at airshows

How much is shipping?

Postage is free for sock orders over £35  otherwise will be charged at £2.95 per order in UK or £4.95 internationally  for  socks.  Some  items  may  have  specific  costings  due  to  size.

How can I pay?

We accept all major credit and debit cards  through Paypal.

How do I look after my socks?

We work hard to ensure that our socks are of the highest quality possible. However, the life span can vary depending on the care and handling. We recommend a washing temperature of 30°C unless instructions state otherwise. All socks should be turned inside out and bleaching or ironing should be avoided. Even though our socks are durable, they will last longer if they are kept out of the tumble dryer.


Important: Please take the time to cut the thread on the label with a pair of scissors instead of ripping it off as this will damage the socks.

Privacy Policy


We receive, collect and store any information  you enter on our website or provide us in any other way. In addition, we  collect the Internet protocol (IP) address used to connect your  computer to the Internet. We may use software tools to measure and  collect session information, including page response times, length of  visits to certain pages, page interaction information, and methods used  to browse away from the page. We also collect personally identifiable  information (including name, email, communications).
 

When you conduct a transaction on  our website, as part of the process, we collect personal information you  give us such as your name, telephone number and email address. Your  personal information will be used for the specific reasons stated above  only.
 

We collect such Non-personal and Personal Information for the following purposes:
 

  • To be able to contact our Visitors with general or personalized promotional messages;
     
  • To create aggregated statistical data and other aggregated and/or  inferred Non-personal Information, which we or our business partners may  use to provide and improve our respective services;
     
  • To comply with any applicable laws and regulations.
     

Our company website is hosted on  the GoDaddy platform. Wix.com provides us with the online platform that  allows us to promote our services to you. Your data may be stored  through GoDaddy.com’s data storage, databases and the general  GoDaddy.com applications. They store your data on secure servers behind a  firewall.
 

This website uses cookies; both  persistent cookies (stored on your hard drive until they expire [i.e.  the are based on a set expiration date] or until you delete them) and  session cookies (erased when you close your browser).
 

We reserve the right to modify  this privacy policy at any time, so please review it frequently. Changes  and clarifications will take effect immediately upon their posting on  the website. If we make material changes to this policy, we will notify  you here that it has been updated, so that you are aware of what  information we collect, how we use it, and under what circumstances, if  any, we use and/or disclose it.
 

If you would like to: access, correct, amend or delete any personal information we have about you, feel free to contact us at hello@CityOfClouds.com or send us mail to: City Of Clouds, 68 East Ave, Bournemouth BH3 7DB.

 

Please be assured that any work we do for you is more interesting than our privacy policy.

City Of Clouds

City Of Clouds, 68 East Ave, Bournemouth BH3 7DB, GB

Tel: 0870 315 6995

Copyright © 2021 City of Clouds - All Rights Reserved.

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